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Results, Not Excuses
For some time now, the members
of our church that work at Intel have been praying against my office computer
with a Cyrix CPU. Their prayers were answered last week--it gasped, and
returned multiple registry errors as I rushed it to the local computer
The repairman at the computer
shop said, "No problem, we can have it ready for you first thing Monday
morning." I left my critically ill computer with in the hands of the
kind repairman and boarded a plane to California.
After my workout Monday morning,
I called Conni to make sure the computer was ready so I wouldn't waste
a trip if it wasn't. She paged me with the bad news that Tony, my repairman
wasn't in yet, but they'd call as soon as he arrived.
When I arrived at the office,
she called again. This time they said, they have no record of me dropping
off a computer and cannot find it anywhere.
This time I called. "Yes,
Mr. Wilson," they said in the patronizing voice repairman use, "We've
found your computer, and we're trying to locate Tony, we'll call you as
soon as we know something."
I called again at noon and
asked to speak to the manager. "Tony is not coming in today,"
he said, "I hate to put someone else on the job without knowing what
he's already done, but I'll call you back before closing today to let you
know the status."
He didn't call.
This morning I drove by the
shop to speak face-to-face with the manager and the owner. "We burned-in
a new CPU all night and it is still returning errors. The shop down the
street would send you home with it, but we won't. We'll call you as soon
as we know something."
In a period of 24 hours,
I've gotten 5 different answers to the same question and still don't have
my computer. What would it be like to live in a world where people kept
their promises and delivered results instead of excuses?